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The Terms and Conditions regulate the terms and conditions between Tanzania Horizon Safaris (hereafter referred to as “Company”) and you (hereafter referred to as “Client”).
Bookings and the following contract become legally binding in Arusha / Tanzania. Therefore the regulations and laws of the Democratic Republic of Tanzania apply.
Bookings can only be accepted to persons who are under 18 years of age when accompanied by an adult who will be responsible for them.
Upon acceptance of the offered travel 30% deposit is payable by the client, the booking is approved after incoming payments. The deposit is a part of the total amount for the travel payments
Short-notice bookings: If a booking is made within less than 2 weeks before departure, the full amount must be paid to secure the booking.
*If the full amount is not paid at least one (1) week prior to departure, the Company reserves the right to treat the booking as cancelled and the deposit shall be forfeited.
*Clients/Agents booking within four (4) weeks of tour departure are required to pay the full amount immediately to secure the reservation.
*All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank.
The amount shown on the invoice, is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.
If the client requests a modification of the consisting booking (for example modification of the trip events, reclassified flight tickets, modification of accommodation, edited number of the subscriber etc.) he must keep in touch with Tanzania Horizon Safaris in time. In this case a booking transfer fee of 50 USD can be calculated. To provide best services, last-minute modifications of itineries can create delays or interfere the original setup. Though our team is always dedicated to our clients requests, we advice our clients to keep to the original schedule if possible. All modifications during safari can not be refunded.
A cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In case of a booking cancellation, the company shall retain the full deposit if not agreed differently.
If a booking is cancelled, the client is subject to a cancellation fee on paid deposits as follows:
less then 1 week prior to departure – 100% Cancellation Fee
Exceptions: Flights are excluded from refund options. In case a trip must be cancelled, we cannot guarantee a full refund for flights as this is subject to the specific airline. We always do our best to offer free cancellations but rely on the terms and conditions of hotels & airlines.
The company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case the company agrees to refund all money that has already been paid by the client. This shall be the company’s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.
*It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations, Travel Insurance and any other documentation required are all in order for the countries to be visited.
*The Company cannot be held liable for any consequences, damages or claims if the client does not attend correctly to the client’s documentation and related matters prior to commencement of the tour.
*At any time, all baggage and personal effects are at the client’s responsibility and the company does not accept any liability for any loss or damage of any personal effects, howsoever arising.
*Clients for our hiking tours are entitled to one Duffel Bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a Daypack.
*Safari clients are recommended to carry duffel bags for group safaris as they are easier to store. Hardtop suitcases can be used in consultation with our safari guides and on private safaris.
The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights other baggage regulations may apply.
*The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim.
*The client accepts full responsibility for all risks involved.
*We request our clients to be on time for all departures as delays caused by clients can lead to unforseen risks. We kindly ask our clients to listen to our professional guides and tour leaders at all times.
* The decisions of the Company’s guide/driver on tour shall at all times be final and binding.
* The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.
* Misbehavior, threatening, violating or rude behavior of any participant against our team or other customers will lead to end the safari or hike.
* It is our guides/drivers/tour leaders decision to end the safari or hike if needed.
* All customers are reminded to keep to the schedule as agreed in the itinerary. If a customer doesn’t comply with the schedule, delaying group departures to an unacceptable amount of time or fails to be present at agreed pick-up times, our guides/drivers/tour leaders have the authority to end safari or hike if needed at the customers cost if necessary.
The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorises the Company to retain copyright for these photographs and such material.
Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.
The tour begins with the transfer from the airport and it ends with the transfer to the airport on the agreed dates. In case of delay at the airport for your international or domestic flight, arrangement for meals, overnight accommodation etc. should be made by your airline, not by Tanzania Horizon Safaris.
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© Tanzania Horizon Safaris 2024. Arusha, Republic of Tanzania.
